Showing posts with label outsourcing. Show all posts
Showing posts with label outsourcing. Show all posts

Thursday, November 5, 2009

Over 3,000 Professionals Joined India Business Network

India Business Network is growing strong since the launch on June 15, 2009. Over three thousand business executives, entrepreneurs, managers, consultants, professionals and non-profits from over 100 countries in the world have joined India Business Network, and are interacting, collaborating, networking and doing business online.

"My mission is to grow India Business Network to over 1 million members strong worldwide in the next five years. The fact that over 3,000 members joined through word-of-mouth marketing underscores the need for a dedicated business network where professionals connect, collaborate and do business with Indian professionals worldwide. India Business Network is well positioned to provide a dedicated business networking platform for these professionals," said Sanjay Dalal, Founder, India Business Network. "Our immediate mission is to grow India Business Network to over 10,000 members by 2010!"


India Business Network Website

Go to: India Business Network to join, interact, network and do business with professionals worldwide. Advance your career, Find new opportunities, Grow your business! Membership is FREE for a limited time. All professionals are invited to join.

Key Facts about India Business Network:
1. 3,000+ professionals & businesses joined
2. Members from 100+ countries
3. 200+ groups formed
4. 500+ discussions started
5. 1,000+ events listed
6. 250+ business listings
7. 500+ videos, photos & music
8. Adding new professionals every day

The mission of India Business Network is to provide an engaging and dynamic online place for business and social networking with Indian Professionals worldwide. India Business Network is a premier network of professionals, leaders, executives & entrepreneurs who connect, collaborate and do business with Indian professionals worldwide.

India Business Network Website:

http://www.indiabiznet.com/

India Business Network provides exciting social media features such as collaboration through Groups and Discussion Forums, business networking through Events, communication through Blogs, Videos and News stories, business through Business Directory, Jobs and Trade, and social networking through Photos, Music, RSS and more.

Members create a business profile, invite their friends and business contacts, search and connect with new friends, list their businesses & trade, and build their professional presence on India Business Network. Further, members can comment on each other's wall, write notes about their business and proposals, express their opinion, and make their point across through the lively discussion forums.

India Business Network enables members to upload business videos, introduce new presentations, experience music, share ideas, and explore new career & business opportunities with fellow members and businesses.

Invite your friends, colleagues and business contacts to join India Business Network.

Already over 3,000 executives, consultants, entrepreneurs, professionals and members from various professions and corporations have joined the India Business Network since our launch. Join India Business Network today, and communicate with these professionals, network, and do business.

India Business Network - Your online business network for doing business with Indian Professionals worldwide. All professionals are invited to join. Membership is FREE for a limited time. Advance your career, Find new opportunities, Grow your business!

India Business Network is a Global Network for Professionals, Business Networking and Opportunities. Whether you are looking for a new career, changing jobs, outsourcing partner in India or Asia, offshore center in India, new opportunities in major countries in Europe, Americas, Australia, Asia, Africa and beyond, India Business Network will provide the business contacts...

Go to: India Business Network to join, interact, network and do business with professionals worldwide. Advance your career, Expand your business! Membership is FREE for a limited time. All professionals invited to join.

About India Business Network

India Business Network is founded by Sanjay Dalal, a serial entrepreneur and innovator, with a vision to grow the network to over 1,000,000 active members worldwide. Read Sanjay's profile below.

India Business Network is launched on Ning, an innovative and easy-to-use technology platform for people to join and create new social networks for their interests and passions and meet new people around the things they care about most in their life.

Follow India Business Network on Twitter at: http://twitter.com/indiabiznet
Find and Join India Business Network on Facebook at:
http://www.facebook.com/group.php?gid=95213884630
http://www.facebook.com/indiabusiness

About Sanjay Dalal
Sanjay Dalal is an innovator and entrepreneur. Sanjay is the author/editor of the Definitive Guide and Faculty eBook on Creativity And Innovation In Business, used by over 500 corporations and organizations around the world including HP, Pepsi, Hallmark, Cleveland Clinic, EDS, Ericsson, Best Buy, University of California, Irvine, Indian Institute of Sciences, LG Electronics, Nokia, and many more. Sanjay is the chief innovator of InnovationMain.com , chief marketer of Semdia and founder of India Business Network. Sanjay is the author of over 200 articles in the last two years on the real-time state of innovation in business at his blog on Creativity And Innovation Driving Business. Sanjay's affiliations & memberships include the Irvine Chamber of Commerce, Dean's Leadership Circle of The Paul Merage School of Business, University of California, Irvine, Web 2.0 adviser for Cal State Fullerton, Secretary of School Site Council at Turtle Rock Elementary School, Treasurer of Turtle Rock PTA, and Rotary Club of Newport-Irvine. Sanjay is an engineering scholar graduate from The University of Texas at Austin, attended graduate school at Arizona State University, and completed executive certification from Cornell University.

Follow Sanjay Dalal's updates on Twitter at: http://twitter.com/chiefinnovator

Tuesday, February 3, 2009

Managed Security Services Growing Among SMBs


A new report from Forrester Research on the state of IT security at small to midsize businesses (SMB) in North America and Europe predicts ongoing growth in the managed security space.

In a result similar to that of enterprise respondents, SMB executives reported that the two top drivers for using managed security services is the demand for a specialized skill set that security requires (cited by 31% of the respondents) and the need to reduce costs (cited by 24%).

Other reasons cited for adopting managed security services include:
  • The need to reduce complexity (19%)
  • The need for 24/7 security coverage (19%)
  • The rest of the IT environment is outsourced (5%)
Managed Services Tops for Filtering and Monitoring
The report also revealed that the top two services SMBs ask from their managed security provider are e-mail or Web content filtering (36%) and network firewall monitoring (33%). Forrester believes that the biggest uptick in the next year, however, will come from increased use of vulnerability management and assessment. Some 20% of SMBs plan to deploy these services in the next twelve months.

The Forrester report clearly shows that SMBs have a strong interest in all facets of managed security services. Some 23% are already using it for identity and access management, and another 35% are interested in it, but either have no plans or no budget for adding it to their slate of services.

Similar proportions of SMB executives recognize these issues: host event log monitoring or management (31% are interested but have no plans or budget); IDS/IPS monitoring or management (30%); endpoint security (34%); and regulatory compliance monitoring and assessment (31%).

When To Add Managed Services
The Forrester survey didn't tackle one of the most interesting questions from a managed services standpoint (in fairness, the focus was on security, not managed services). That is, what will it take for SMBs to start adopting the services in which they express interest, but have not yet budgeted for?

Our recommendation is to be proactive and deliberate about adding services. Don't wait for the need to arise; develop a plan to takes into account your security needs and build capabilities into both your budget and deployment plans on an incremental basis. That way, you'll enjoy the highest level of protection with a minimum amount of disruption.

Friday, November 21, 2008

Managed Service Scenarios: Choosing the Best-Fit Solution


Are you puzzled about how to choose the best-fit managed service solution for your particular business needs? As a basic guide, the following are three typical high-level scenarios for deploying managed network services.

Scenario 1: Customer Owns Network and Shares Management Responsibility

Companies that already have an internal IP network can continue to manage it while out-tasking the management of onsite equipment -- usually known as customer-premises equipment (CPE), used for the managed service (see Figure 1).


The Roles and Responsibilities are as follows:
Managed service provider -- Sets up, maintains, and administers the equipment needed for the managed service, including company-owned equipment such as servers.

Company -- Managed service customer maintains and administers its internal network.

Scenario 2: Service Provider Owns the CPE; Customer Can Share Equipment Management with Service Provider

Some companies do not own a LAN, either because the location is new or the company already out-tasks its LAN services. In this situation, the service provider can manage the equipment needed for the corporate network as well as the managed service.

Many large enterprises like this arrangement because they can maintain physical control of the equipment while relying on the service provider for 24-hour network operational support (see Figure 2).


The Roles and Responsibilities are as follows:
Managed service provider -- Sets up, maintains, and administers the equipment for the managed services as well as the corporate network.

Company -- Monitors its corporate network through a Web interface provided by the service provider, receives regular reports on the network status and managed services, and is notified in case of a defined emergency.

Scenario 3: Service Provider Owns Equipment in its Own Facility; Customer Monitors Service Provider's Management of the Equipment

The difference between this scenario and the previous one is that most of the equipment is physically located in the service provider's "hosting" facility instead of on the customer premises.

The Roles and Responsibilities are as follows:
Managed service provider -- Sets up, maintains, and administers the corporate network and related managed services; most of the network equipment is physically located in the provider's computing center; the exceptions are the equipment for the LAN and network connections, as well as gateways for computers and IP telephony.

Company -- Monitors performance of its systems through a Web interface provided by the service provider, receives regular reports on the network status, and is notified in case of a defined emergency.

Summary: each of the three basic scenarios can be customized to meet your particular requirements. In upcoming posts, we'll identify some more specific application examples.

Monday, November 10, 2008

Managing Enterprise IT Operations, from Afar


According to a recent McKinsey & Company report, their research results demonstrated that the potential for managing servers and other IT resources remotely is essentially underutilized.

However, changes in the current business environment will increase the adoption of this approach. Plato, a wise Greek philosopher, wrote about how "necessity is the mother of invention." Certainly, that perspective is equally valid today.

The motivation for utilizing the resources of a service provider can be considerable. A case in point: Fortune 50 companies, with budgets of $2 billion, can save as much as $500 million of their IT infrastructure budgets.

How, you may ask? Apparently, it's mostly from reducing fully-loaded labor costs.

Evaluation of IT Assets and Liabilities
McKinsey surveyed 141 CIOs at multinational corporations, and 34 percent of them said that they anticipate utilizing some infrastructure management services over the next three years -- which is an increase from 19 percent of respondents in a similar survey performed during the prior year.

Economic justification is the basis for the expected growth. As hardware costs fall, labor has become the focal point. They estimate that costs for non-labor IT components -- the hardware, software, maintenance, and facilities -- declined by almost 44 percent between 2000 and 2008 as prices have dropped.

McKinsey also estimates that total costs will fall by nearly half from 2000 to 2010, however the labor component will more than double -- to 62 percent, from 30 percent.

Apparently, the attraction of a managed service solution is due to changes in the deployment of infrastructure. Many organizations have simplified their IT and network architecture, making it easier to decouple components, and utilize service providers.

Selectively Out-tasking the Drudgery
Besides, standardization has made some management tasks ready for automation. As a result, it is now easier to manage some complex IT tasks, like network security monitoring, from a remote location.

Furthermore, organizations can selectively out-task parts of their IT infrastructure management. Some companies will choose to only out-task network monitoring, while others seek assistance with the total management of their data center needs. Clearly, it's a flexible model that can adapt to shifting business requirements.

In summary, McKinsey believes that the greater speed and security of data networking has made interactions between the service user and their provider more stable. This progress has therefore increased acceptance of the managed service delivery model.

By the way, before you rush to reduce your Business Technology deployment plans, you may also want to reflect upon McKinsey's guidance on IT spending cuts: they believe that "IT investments deliver more value to a company's top and bottom lines -- by creating new efficiencies and increasing revenues -- than any savings gained from traditional IT cost cutting."

Tuesday, September 30, 2008

Questions to Ask a Managed Service Provider - Part 2


With more and more managed service providers (MSPs) entering the market, your choices are expanding. If you choose the wrong one, however, you might wind up with more challenges than benefits.

How do you know? According to Matt Cowall at Appia Communications, it’s often as simple as asking.

In part one of this post, we covered three of the top five questions to ask a managed service provider: How long has an MSP been in business? What kind of support does the MSP offer? And what kind of redundancy does the MSP offer?

Today we’ll cover the remaining two questions that Matt recommends you ask, and they’re arguably the two most important:

What quality of service does the MSP provide?
This is probably the most important question, of course. You’ll learn quite a bit about an MSP’s service quality when you check its references. Be sure to ask what happens when there are issues. Does the MSP respond quickly and take ownership of the problem?

Another key indicator is the MSP’s service level assurances. A service level agreement (SLA) is a document describing the minimum performance standards an MSP promises to meet. It should also clearly describe remedies — and even penalties — if the MSP ever fails to meet the minimum standards. An SLA is an essential part of a contract between you and an MSP.

Does the MSP have formal SLAs? Do the assurances cover what you’re buying? And do the assurances have ramifications? The willingness of an MSP to offer SLAs with significant penalties for service interruption is a sure sign that the MSP is a high-quality provider. No MSP can remain in business if it has strong SLAs and can’t deliver on its promises.

How willing is the MSP to meet your specific requirements?
Your company or organization is unique; it’s often that very uniqueness that has resulted in your success. Unless an MSP is willing and able to tailor its services to meet your specific requirements, you may find yourself bending your operations to suit the MSP — instead of the other way around.

You can tell a lot about an MSP’s flexibility during the procurement process. Do they ask a few questions and then send you a quote, or do they take the time to listen to your specific needs and develop a custom proposal? And since no MSP can meet every requirement, are they forthcoming about what they are able — and not able — to do, so you can make a fact-based determination of how well their offerings fit your needs?

Lastly, ask about a roadmap for their products or services. Your needs will evolve over time, sometimes quickly. Therefore, your MSP should have a plan that aligns with your future business needs.

Tuesday, September 16, 2008

Questions to Ask a Managed Service Provider


The benefits of outsourcing make a simple and strong case, and more organizations are choosing to do so. As a natural result, more and more companies are entering the managed services provider (MSP) market.

According to Matt Cowall at Appia Communications, some of them are well-qualified; others are simply trying to take advantage of a market opportunity. Price is important, but it's not the only consideration, and the benefits of using an MSP can quickly evaporate if you choose the wrong one.

Matt recommends five key questions to ask before selecting an MSP. We'll discuss three of them today.

How long has an MSP been in business?
As in any business, there's an art and science to offering managed services. One obvious way to separate the experienced MSPs from the wannabes is to ask how long they've been in business.

If they've been operational for some time, they probably will have already addressed any service delivery issues they may have experienced in the beginning. Length of time in business is also an indicator of financial stability and client satisfaction.

What kind of support does the MSP offer?
One of the reasons you choose managed services is to turn your headaches over to someone else. If the MSP's support is weak, then you'll need to manage both the MSP and the problems you thought you were outsourcing.

Does the MSP have a support center that is staffed 24/7/365 (as opposed to being on call)? Does it have formal ticketing and escalation procedures? And does it monitor your services for you, or are you expected to bring problems to its attention?

What kind of redundancy does the MSP offer?
As you shop for an MSP, you'll learn about the infrastructure they use. Don't forget to ask if that infrastructure is redundant. Redundancy is the duplication or repetition of critical components in a system to provide alternative functionality in case of a failure. Even the best equipment fails from time to time, so it's essential that there are sound backups in place to ensure service isn't interrupted.

This is part one of a two-part blog post. In part two, Matt will share his thoughts on questions that managed service buyers should ask about provider quality and flexibility.