BA enters the customer service understatement of the year competition

BA maybe be helping you to reduce the bags under your eyes with "a" podcasts but it appears that are also trying to reduce the number of bags you get to take home. E-tid is reporting that BA "mishandled" (ie lost) a million pieces of baggage last year. That is 23 bags per 1,000 passengers. To its credit, Geoff Want the BA director of operations said

"we accept that overall the levels of service we offered to our customers has
not been up to an acceptable standard."

However this gives us another phrase to add to our customer service understatements of the year competition. Currently neck and neck between this and AA saying

"There is some dispute over exactly how dire the circumstance were on that
flight"

in response to locking customers in a plane with no food and limited water for more than eight hours.