As painting business owners it is important to always conduct ourselves professionally and with integrity at all times when dealing with potential customers. One rule all business owners should strive to follow is "Never speak negatively about your compitition with a customer".
Nothing will ruin your reputation faster than dragging your competitors name through the mud. No one enjoys listening to people slander or defame someone else's good will.
Always be professional and keep the conversation on "what benefits the customer". Your business will flourish and your reputation will grow if you stay away from this type of behavior.
As a painting business owner the most important skills (other than painting skills) to learn are people skills. One of the best books ever written in this subject is "How to Win Friends and Influence People" by Dale Carnegie.
Your job as a painting business owner is to get the customer excited about the painting project and educate them as to why they should choose you to do the work.
Keep the conversation positive... It is Ok to sympathize with a customer who may be complaining about another painter but it is NEVER Ok to jump on the band wagon and ad your two cents.
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