Varun asks: I requested a replacement Personal Identification Number (PIN) yesterday, but the original PIN arrived this afternoon! Can I still use it or do I have to wait for the replacement PIN?
We say: Yes, you can still use the original PIN. All replacement PINs issued for your account will be exact duplicates of the original, so you can enter any of the PINs that you receive, regardless of which one arrives first.
Müge asks: I have Turkish characters in my name. Will this be a problem when receiving payments?
We say: When you apply for AdSense, you can input your payee name using special characters (e.g., the Turkish characters ç, ğ, ü, ö, ş). However, please note that if you receive payments by check, those characters may be printed slightly differently on your checks. For example, 'ö' will be 'oe'. This doesn't normally cause problems when cashing the check.
Nevertheless, if you'd like to change the characters you've entered for your payee name, you can email us and we'll be happy to assist.
Sylvie asks: I receive my payments by EFT into my account in France -- how do you determine the exchange rate from US dollars to euros?
We say: Electronic Funds Transfer (EFT) payments are converted on the day they're wired from Google's account. For local currency checks, the exchange rate is converted on the day the check is cut.
The exchange rate is calculated using the prevailing bank rate at the time of conversion. You can view the exchange rate by clicking the month's earnings line item in your Payment History page.
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