Top 5 ways to know that your airline is trouble

Madame BOOT's sister lost a day and hundreds of Euros this week with the collapse of Italian low cost carrier MYair as her flight from Paris to Venice ceased to be. Two things came out of this. First - it is one thing to have travel insurance (which my sister-in-law has), but it is another to find in the fine print that the policy excludes costs from airline bankruptcy. This is definitely something all consumers should be checking before buying travel insurance. Second- it turned me to thinking about the top five signs that your airline or flight is in trouble. Here they are

5. Like USAir flight 1549- Kamikaze Canadian Geese are seen in the vicinity for your aircraft;

4 Like United Airlines - you put your very creative but completely incomprehensible sea orchestra advert on Youtube and hit 16,500 views. Then an unknown Canadian country and western band do a cheesy song on your baggage handling stupidity and who cares customer service attitude and it gets 4.3 million views and a distribution deal with iTunes;

3. Like Alitalia - the leader of your country (Berlusconi) promises to revolutionise your national carrier (Alitalia), keeping it in local hands, restoring it to its former glory and bringing back profitability, sunshine and smiling children. Result a much smaller airline, part owned by foreigners Air France, merged with a smaller rival (AirOne), still stuck with the same union contracts and children crying over lost baggage;

2. Like Qantas - you spend 2 years developing a brand new video on demand system and claim that it is the best in the world. It does not matter that it is not the best system in the world but it does matter that for more than two years the VOD system does not work ; and

1. Like Italian Low Cost Carrier MYair - your airline is so badly run that even the Italian Civil Aviation Authority feels compelled to suspend their lunchtime nap and annual "bring your mates to work" day celebration to suspend your licence.

Update - had to add a number 6 that I remember

6. Like World Focus Air - your airline has a "W" as the key brand icon and changes its name from "World Focus Air" to "Ank Air" but keeps the "W" prominently displayed on the plane (check out the original post and picture if you do not yet get the almost not safe for work reference)

What other signs do you have for an uncertain traveller to watch for?

thanks to break.com for the photo

Budget and United make 24/7 Wall St's list of 12 brands likely to disappear

Equities and investor blog 24/7 Wall street posted last week on the "Twelve Major Brands that Will Disappear" - joining the likes of Ansett.

Topping the list was the struggling former Car Rental giant Avis/Budget. As I talked about in this post Avis/Budget (CAR) is a shadow of its former self. Having just avoided de-listing on the NYSE, the company is struggling under a mountain of debt, mounting costs and falling revenues.

At number twelve on the list is United Airlines (UAUA). 24/7 Wallst puts United among American and US Air as the three most at risk airlines in the US and in convinced that someone like Continental will step in as an acquiring for one of these. United is most at risk among the three (according to 24/7) because their passenger numbers are dropping faster (despite your BOOT correspondent's recent travels with United). In my 2009 predictions I mentioned that I thought more airlines would go bust (hardly a revolutionary prediction).

Full details over at 24/7 Wallst.

Here is the full list of the 12 brands at risk
1. Avis/Budget
2. Borders books (BGP)
3. Crocs footwear (CROX)
4. Saturn vehicles
5. Esquire Magazine
6. Old Navy apparel
7. Architectural Digest Magazine
8. Chrysler brand cars:
9. Eddie Bauer (EBHI)
10. Palm (PALM)
11. AIG
12. United Air Lines (UAUA)

Hat tip to Seeking Alpha where I first spotted the story

Thanks to Adelaide Archivist over at flickr for the photo

Seat Review - United Airlines International Business Class

Back in the USA this week for work in Los Angeles and Chicago. Allowed me to try the newly refurbed United Airlines International Business Class (proud brewers of Starbucks Coffee!). When launching the new product at PhoCusWright in LA last November Tim Simonds (United’s MD of Customer Strategy and Metrics) candidly admitted that the product was not “as good as foreign flag carriers”. That is was designed to compete with other US based carriers.



Simonds was right. As an overall experience the United International Business is well behind my preferred rides (Qantas, Singapore, BA, Virgin-Atlantic and Cathay Pacific). However in terms of the seat itself, the gap has been dramatically closed. On the Pacific route specifically Qantas maintains a clear lead in terms of quality of the food and the lounges but judged by seat and in-flight entertainment United is now on par with a world class product. The challenge for United is that it is charging the same price as Qantas. This means that on a same cost basis I will continue to fly Qantas. But if circumstances dictate that I fly United I will be approaching the flight with thoughts of comfort and productivity rather than with fear and loathing.



The BOOT rating for United's International Business Class is a 3.5 stars out of 6 or "Good Seat". Here detailed review (More reviews and details of scoring system here)

Getting on Board	Score 0
Nothing remarkable about the United boarding process. But when competing with Qantas’ Pacific route United’s lounge set is vastly inferior to Qantas. It is an unfair benchmark as the Qantas First lounge in Sydney (which my status allows me to visit) is one of the best in the world. But even against a industry average the United lounges are second rate – especially when travelling westward (ie from the US home). For the business traveller with choice it is not enough to put a seat next to a post mix machine and call it a lounge (even if there is free ranch dressing for the bendy carrots on offer).
The Seat	Score 1.0
The seat is long, comfortable and fully flat. There is little more that a traveller can ask for. Sure I prefer the larger herringbone of Cathay Pacific or the privacy cocoon like set up of a BA window seat. Sure I wish the tray table was a little more flexible to allow for easier exits with a computer of meal on the table. Sure I wish there were a few more seat level places for putting books, laptops and iPods. But all this borders on being picky. The seat does the two main things you need from a 14 hour flight across the Pacific – sit comfortably to work with connected power and sleep peacefully for 8 hours.
The Service	Score 0.5
How to describe the service on United? It is like a very pleasant experience at a 24 hour Denny’s restaurant where the staff average age is about 50. Lots of cheery smiles and “how can I help yous” from smartly dressed silver surfers. It is Airline folk law that during a emergence from Bankruptcy United granted lots of stock to staff an entrenched seniority in route bidding by crews. The result being that premium routes (those with the best away from home allowances and timings) are monopolised by the most senior staff. Does not make for a bad experience on board but the crew tend to fall into habits and routines.
The Food	Score 0.5
Bland. Edible but Bland. I have actually flown four legs (US and back twice) in a very short space of time. Each time, the dinner menu has contained only slight variations on a choice between Steak with veg, Chicken with veg or Vegetarian pasta (with veg). Nothing to run from the room screaming about but nothing to sit their raving about either.
The Entertainment	Score 1.0
The new United VOD is up there with the best. Good selection of 25 or so movies and same for TV shows. As well as a full audio compliment that enables you to build a play list. There are airlines with greater selections but I love that United starts the entertainment before take off and keeps in on until you land and reach the gate. This is an advantage over Qantas that waits until 20 minutes or more after cruising altitude has been reached before turning on the system and then forces you to watch the crappy DVT busting exercise video. The headsets are not as good at cancelling noise but this a complaint at the margins. On a side note, United has tried to be innovative with an iPod jack for power but it uses a unique connector that has to be bought separately (not the standard iPod connector). Defeats the purpose.
The BOOT factor	Score 0.5
You would not expect many “BOOT factor” elements from a US carrier and you would be right. I do like the arrivals lounge at SFO – while not on par with the Virgin-Atlantic and BA equivalents in London it does allow for a shower and toasted bagel before heading on your way. A quirk of the seating layout is that not all of the seats face the same direction. The set up is not the alternating direction style of BA. Rather some pairs face forward and some backward. Does not bother me – except when the magazine folder is faulty and everything falls out on take off. Finally it is also clear that to make room for the new seats United had to skimpt on the size and number of bathrooms
Final Score	3.5 - Good Seat

Details and scoring system for airline seat reviews

thanks to Majiscup - Drink for Design for the photo