Tnooz: 7 companies from the "old guard"

My latest post on Tnooz is live. Title "Online travel reboots – Seven companies from bosses coming back for more glory".

I go through seven new companies formed by the online travel old guard including Triporati, NewTravelCo, Tripit, Hotelscombined, Wego, Getaroom and Voyij

801 not out

Another 100 posts are live on the InterTubes. Time again for my regular "not out series" recap where I go through the last 100 posts and remind you of the themes that have been dominating the blog. I started almost three years ago with 101 not out and continued with 201, 301, 401, 501. 601, and 701 not out. This comes at a time that the BOOT passed the 100k visitor mark.

Two new segments for the Blog

• Seat Reviews including Qantas Economy, Qantas Premium Economy, JAL Business, BA Business, Singapore Raffles and United Business ; and
  
• Business traveller tips - what to pack, what to wear and getting through security.

Meta search action a-plenty which I tried to summarise in my post "Meta-search vs Online Travel Agents: the three main differences and why they matter"

• TripAdvisor launching air meta-search and received criticism (including from me) for allowing too many reviews from non-travellers
  
• Travelzoo launching Fly.com
• Kayak branching into content and review meta-search through expanded Travelpost
• Yahoo! went the other way and euthenased FareChase
• Cheapflights launched in Australia with a sub-par product
• Car meta-search company Oodles topped the car traffic numbers in Australia
• Sidestep founders came back with the oddly named Voyij
  

While also having time for Travel Discovery and Inspiration sites such as:

• event based search site Joobili
• the high profile Triporati
• data loving Tripbase

...and we found out how much Expedia paid for VirtualTourist and OneTime

BOOT interview mania with start ups and industry shakers

• Alfonso Castellano of TripSay (part 1 and 2)
• AsiaRoom came out of the closet, launched direct contracting and the BOOT found out more about them and their TUI ODS stable-mates including revenue numbers
  
• Jim Hornthal of Triporati
• Yen Lee of Uptake
• Reuven Levitt of Tripbase (part 1 and 2)
• Steve Hafner of Kayak
  

oh...and...a plane actually landed on water

Swine Flu, Triporati and how to recommend alternatives

I am very much a Swine Flu sceptic. I am not a swine Flu denier - clearly it is a dangerous strain of the flu. Rather I believe that there is too much fear going around compared to the fatality rate. Wikipedia is reporting a suspected 101 fatalities to date. While that is terrible for those impacted, we need to take the number, risks and world response into perspective compared to the numbers that die each year in South East Asia from Malaria and in Southern Africa from HIV/AIDS. Some of the responses have been so wildly out of proportion that they defy belief. For example, serious debates were starting in Sydney last week as to how much food we should stockpiling, doctors were reporting people under the flight path worried that they could be picking up the illness from incoming passengers, in Egypt mass pig slaughters are ensuing. All of which is clearly ridiculous.

Aside from the realities for the flu versus the “pandemic panic”, it is clear that there will be a negative impact on Mexico as a travel destination. The combination of the Pandemic Panic with the Decapitation Dread of the drug war and Kidnapping Kaos from travellers being snatched from beaches has caused mass cancellations for bookings to Mexico. I am reminded of the huge reduction in visitors to Hong Kong and Macau during the dark days of SARS in 2003.

Most of the OTAs have responded by building dedicated pages for customers on the site and support staff within their customer care centres (here is the Orbitz page, here is the Travelocity page). Most are also waiving cancellation fees.

While consumers are rushing to cancel trips, they are also looking for alternatives – which feed very neatly into the recent stories on the BOOT over travel discovery and inspiration. Travel inspiration engine Triporati have built a series of pages around the concept of MexicoAlternatives.com.

When a customer goes to this site they can click on the destination in Mexico they were intending to travel to and Triporati’s pages (fed by people and technology) recommend alternatives – by region. For example the top pick alternatives for Acapulco they recommend Fort Lauderdale, Cartegena Columbia, the British Virgin Islands, Mykonos is Greece, Boracay in the Philippines, Durban Coast in Sth Africa, and good old banana bending Queensland.

I like this idea and see it is a good use of Triporati style content to respond to a traveller need. The challenge will be getting the resulting organic traffic. I see the Triporati site rating at number 4 to “Mexico Alternatives” on Google but not on the first page of “alternatives to mexico” (your Google results may vary). Full Triporati press release here.

gracias Esparta for the photo on Flickr

Triporati - Jim Hornthal interview

A new theme for the BOOT has been working on classifying and and analysing the different travel content, planning, community and search sites. Last month I started off this work through a review of Triporati (and drawing a comparison to my favourite non-travel web product Last.fm). This month I was able to continue my investigation into the sector via an interview with Triporati Chairman Jim Hornthal. We cover areas such as the business model, UGC vs editorial, the company and more.

Business Model

Hornthal was clear that Triporati's main distribution and monetisation push will be around working with partners. I have been hearing this again and again with content/planning/community sites. Most recently in my review of TripIt and before that in an interview with TripSay Board Member Alfonso Castellano. The rationale behind this is clear and makes sense to me. The battle for traffic from Google (either paid or organic) is either too expensive for a travel planning/inspiration site (in the case of paid) or not the core competency (in the case of organic). Better to take a great travel planning/inspiration product and add it to other high trafficked travel sites that are focused purely on booking or content (or both).

One of Triporati's first major deals here is with the triple A (Automotive club) network of sites. There are multiple link offs from the base AAA.com site and Triporati hosts the final landing page (here is the AAA Carolinas Example). There is lots of bespoke work for each deployment as it needs the media spaces from AAA, the booking widgets from AAA and trip options from Triporati are redefined for the partner. In effect AAA is the media partner and Triporati plays the content and technology role. Hornthal is particularly happy with AAA as a partner as AAA brings a offline presence as well as online. At the start 250 aaa travel agents are using Triporati to provide the expertise that is taken away from offline agents as the fam trip continues to disappear into the travel industry history books.

On the revenue side, because of the bespoke set up work Triporati is charging a set up fee, monthly fee tied to traffic as well as the obligatory ad share. I am impressed that Triporati is generating upfront payments from partners as this is not a normal practice in online travel where affiliates are used to a rev share only way of life.

[there is also a test version with TripAdvisor from a a email engagement plan]

On Editorial versus UGC

I have blogged before about how content companies need to find a balance between editorial content and UGC. Too much editorial and you risk not being up to date because editors cannot be in as many places as often as the masses out there. Too much UGC and you end up with the masses going off topic and insulting each other.

Hornthal's view on this balance is to have Triporati's technology and their editors as the discovery engine and then the crowd as a validation engine. Is clear to Triporati that you need to link the two parts but also need to keep them separate. I agree with this approach. Hornthal also put it like this "know where the right answer is not what the right answer is".

On the Triporati Company Background

I alluded in last month's post on Triporati to the pedigree behind Triporati - with Triporati founders Hornthal and Sharlene Wang being behind Preview Travel. The Triporati Board is also packed full of high profile names - Tim Draper (of Draper Fisher Jurvetson), Ted Leonsis (former Vice Chairman of AOL), David Patrick (Charles Schwab), Ron Conway (Google angle investor). Impressive.

My take

I get this space. I am very excited about this space. Triporati well placed to take the lead and own it. The product looks good, they have money and a Board stacked full of experience. The only but is that Triporati takes the Vacation Genome approach as the starting point (much like Pandora in music) rather than the user based recommendation editorial control (much like Last.fm in music - see earlier post if you want this explained further). This does not mean I will bet against Triporati as all the pieces are there, the approach is right and I don't see the genome over crowd approach as a fatal flaw. Triporati is the site and business that competitors TourDust, Geckogo, Joobili, TripBase, TravelMuse are behind and have to chase. [have already written a post on Joobili - more on the others soon].

Seems like I am being too nice. Second positive review in a row (TripIt earlier this week). Am determined to find someone to be nasty about next week.

Travel Discovery : Joobili raises money and targets Discovery & Inspriation

alarm:clock are reporting that Budapest based online travel start-up Joobili has raised some funds from Esther Dyson and Hamu & Gyemant (not sure who they are as in Hungarian). Caught my attention for two reasons. Firstly I am always drawn to online travel start-ups with cash, particularly during the Global F'n Crisis. Second because of the timing of this announcement. Joobili (pronounced "jubilee") are in the Travel discovery & inspiration category. Just last week I wrote a detailed post on this category as part of a profile of Triporati. Just yesterday I interviewed Triporati chairman Jim Hornthal (a post of which will be up soon).

Where Triporati came at the discovery & inspiration process through a "vacation genome project", Joobili are targeting "timely travel". One (Triporati) uses the desires of the consumer, matched to the expertise of the content and technology of the engine to recommend destinations. The other (Joobili) uses the dates of planned travel to help identify events that a consumer might want to attend, which then dictates the destination for travel.

In the slider interface on Joobili the consumer selects the date range, hits "inspire me" and then is presented with events and activities which can be refined further. For example I selected 1 July - 21 July 2009 and the first recommendation was the "Benicassim International Fesitval" in Spain. Number two the "Moldejazz festival" in Norway. I like the idea and have seen no one else doing this but think it will only work if the refinement tools are incredible - which means better than they are now. Not sure if it can work with the refinement after the "inspire me" button, not before (site is still in beta). As an Australian based user (and despite my surname) I am unlikely to ever rush off and visit the Llangollen International Musical Eisteddfod in deepest darkest Wales (third choice in my search results). Below is a 2 min video on how the site works.

Don't know much about the founders including CEO Jared Salter and Tamas Gabor. But Jared also runs the company blog and is kind enough to already have the BOOT in his blogroll. Jared - if your out there, tells us more about the company.




PS last minute Google search before pressing publish found that Travolution has also picked up the story.

update Aug 2009 - Travolution have a post "Joobili's design evolution in four screenshots" if you want to see the site design change from private beta to now

Travel Discovery, Triporati and the music business

Through post commentators and email exchanges with readers I have been thinking about whether or not we should be classifying all the travel content, planning, community and search sites that have emerged in the last year. Classification will help to identify competitor sets, clarify business models and help with predictions as to who will be the winners and losers. Also we need something to differentiate all the companies that have launched since 2006 with the word 'trip' in their name.

The first category I have decided to turn my attention to is "Travel Discovery & Inspiration". These are companies that help with the very first part of trip planning - coming up with the inspiration for where you want to go and what you want to do. That help the potential traveller narrow down a world of opportunities and possibilities into a basket of ideas to be explored and researched further. Another reason I want to start with this category is that I have been thinking about the general area of web supported discovery for some time now.

At WebItTravel 2008 in Singapore last October, Ram Badrinathan of PhoCusWright asked me to name my three favourite start ups. One of those I highlighted was not a travel company (and is not even a start-up any more). I talked to him about music social network and discovery site last.fm. Last.fm is the best product I know for discovering music. It tracks the music you listen to, then looks around for other last.fm users that listen to the same music. Then it recommends tracks to you that people listen to who like the music you like. In effect it crowd sources music recommendations based on the similarity of your music tastes with others in the network. A great manifestation of this is your ability to listen to a 'neighbours' radio station. A neighbour being someone with similar tastes to yours and their radio station being a collection of their favourite songs.

Last.fm's chief rival, Pandora, has the same aim - helping you discover new music- but instead of using crowd recommendations like last.fm Pandora has teams devoted to the genomics of music (Music Genome Project). That is breaking down a song or artist into the elements or themes ('genes') and matching to artists or songs with similar genomics.

While they approach it in different ways the concept is the same - bringing to the web and technology the power of word of mouth and trusted advice as a tool in pre-purchase discovery.

The applications to travel are clear. Helping consumers to answer questions of "where to go next?" and "help me find somewhere to go" through networking with other consumers or expert fed technology based query engines.

Triporati is a company that has really impressed me in their efforts to undertake a Travel Genome Project and build a query engine for recommending travel destinations. I first came across Triporati at PhoCusWright 2008 in LA where they participated in the Travel Innovation Summit. They made the short list of six (out of thirty two) at that conference as well as being one of my picks for a top six spot.

Triporati was launched by online travel industry founding fathers/mothers Jim Hornthal (Chairman) and Sharlene Wang (Chief Product Officer). I call them that as they were the builders of Preview Travel, who's sale to Travelocity in March 2000 (announced in Oct 1999, closed in Mar 200o) marked the beginning of online travel as a serious economic force (and temporarily consolidated Travelocity's early lead in online travel). Like Pandora did with music Hornthal and Wang have drawn from travel writers and experts to identify 62 elements of choosing a destination. A user selects (and ranks) up to ten of the elements that interest them and some other data (like home airport and number of travellers). Triporati recommends destination options. For example I chose a number of beach, swimming and snorkelling themes. Recommended for AsiaPac were Fiji, Tahiti and Queensland. For Europe Gran Canaria, Catalonia and the Italian Lakes Region. None of this is surprising but then I know the areas well and generating recommendations on sea, sun and sand is not that challenging. But in regions and search combinations that I am less familiar with I was presented with destinations and travel ideas that were new to me and intriguing. For example, selecting "Wine Tasting", "Zoo" and "Foreign Languages" I was presented with the Cuyo region in Argentina - near the border with Chile - which sounds amazing.

I have been trying to find others in the content/planning model that have followed this Travel Discovery & Inspiration path in using destination idea generation as the means for taking travellers down the trip planning (and therefore eyeball monetisation) path. There are plenty of sites using combinations of editorial and user generated content to provide advice and recommendations on what to do in a (known) destination but I have yet to come across another like Triporati which recommends destinations based on broad traveller . I did come across want2bethere.com in an email exchange last year and in 2007. They claimed to be working on technology that allowed a customer to outline the requirements they were looking for in a trip (through drag and drop), which would then be matched to recommended destinations. Unfortunately their website now seems to be down.

What do you think of my first efforts at classification? Do you know of other companies building discovery engines like Triporati (and last.fm/Pandora in the music world)?

FYI is an interview with Triporati Chairman Jim Hornthal at PhoCusWright last November.

PhoCusWright Travel Innovation Summit - my pick for the top six

32 companies spent today presenting at the PhoCusWright Travel Innovation Summit. Six get to move onto the Centre Stage sessions. The six will be announced tomorrow at lunch time based on anonymous voting during today's session. Here is my pick of the six (note have to pick two each from New, Emerging and Established Companies). In no particular order

Pick 1 - Uptake.com: I have spoken about Uptake before. They have built a meta-search business for travel reviews and built a search methodology that goes well beyond the tradditional capabilities of Google, Yahoo and MSN. [Emerging]

Pick 2 - Triporati: I have long been a fan of last.fm and Pandora. Both are music companies that have approached (respectively) a compunity and a genomic approach to helping people to discover new music (rather than search for known music). Triporati is doing the same for travel. Focusing on discovery rather than search through breaking down travel into 62 "DNA" elements and matching those against 1,200 destinations. [New]

Pick 3 - Dealbase.com: The test of innovation is an idea that no-one else thought of that has been executed well. The idea for deal base is a qualified lead generation business for OTAs and hotels. This is a new idea for the travel industry and the execution looks good. [New]

Pick 4 - Rezgo: A supplier and vendor matching system combined with long tail distribution management system. No other product in the 32 like it. [Emerging]

Pick 5 - Worldmate: The best of the mobile solutions I saw (but just). Very close competition with TripChill (see this post for more on mobile). Have given my vote to Worldmate (after a close debate with myself) due to its distribution deal with Nokia. Distribution is the hardest part for a mobile app. [Established]

Pick 6 - Fogglight: Home & Away have built a component based trip planning site builder. Enables travel companies such as hotels and tour operators to set up a whitelable sales operation of complementary product providers (ie a hotel building a web and packaging site using Expedia's white label solution). With acceess to content, a contact management system and more. [Established]

I will let you know what the vote is tomorrow.