Cloud Services Adoption in Asia-Pacific

It's the time of year when most business technology market research and consulting companies release their predictions for the new year. In its annual outlook for 2010, IDC predicts the Information and Communications Technology (ICT) spending and growth in the Asia-Pacific excluding Japan (APEJ) region will reach $184 billion -- with a 7.7% growth over this year.

IDC predicts most growth will come from India and China, although all countries are expected to experience varying degrees of growth.

"While budgets are still tight, and the buying patterns may have changed irrevocably from what the ICT industry has been accustomed to, the fact remains that there is cautious optimism in the market with some interesting pockets of surprising growth," said Simon Piff, Head of IDC's Asia-Pacific Predictions Committee for 2010.

The net result of the economic slowdown has been an overarching change in how and why companies make new business technology investments.

Proven Technologies Ready for Adoption
IDC foresees projects that generate immediate ROI and tangible improvements in managerial and operational efficiencies will continue to be the ones that garner quick executive buy-in.

The key enabling technologies for 2010 are not necessarily new, as much as they are a more mature and robust implementation of proven solutions that have been available for a while.

Cloud Computing, last year's emerging focus area, will move from being merely a buzzword to a deployment reality -- as service providers address the challenges of providing managed cloud services and organizations realize the flexibility that these solutions can provide.

In fact, cloud services ranks number one on the “Top Ten key IDC predictions that will shape the ICT industry in APEJ in 2010.”

The Maturing of Cloud Services
According to IDC's assessment, service level agreement (SLA) options will improve. They believe that the combination of five-nines performance guarantees -- plus robust business continuity and disaster recovery (BCDR) capabilities -- will be the compelling new adoption momentum that accelerates cloud service growth.

In 2010, the large organizations that are ready to deploy managed cloud services will do so, demanding the same SLAs with BCDR capabilities.

IDC's annual predictions for ICT includes the latest research results from their 1000+ analysts. This insight was followed by an extensive regional review to weigh in on key industry events, typical user characteristics, vendor strategies and economic measures, that help define the technology trends which would impact and drive the ICT market in the Asia-Pacific region for 2010.

Business Technology Leader Maturity Framework

As 2009 comes to a close, a recent editorial in CIO magazine sums-up a nagging issue -- "Despite the emergence of improved IT management tools over the past decade, CIOs continue to grapple with the same IT challenges they dealt with five and even 10 years ago. Which can make a CEO wonder: when are we going to get there?"

Forrester Research believes that CIOs have typically run "the tech factory" for their firms -- responding to business needs with solutions and operations from both internal and external sources. These IT leaders have pursued operational maturity to optimize solution delivery.

Forrester says that CIOs won't ever get away from delivering on operational maturity. But as technology becomes pervasive -- more stable, standardized, and available as a business-centric service -- it's inevitable that business executives will take greater direct control over technology investment decisions.

Forrester calls this evolutionary transition the shift from Information Technology (IT) to Business Technology (BT). Let's review the key drivers of this transition once more. It's the essential "there" destination that many CEOs eagerly anticipate for their organization.

Greater Response to Business Demand
Traditional IT establishes prioritization criteria and IT governance processes. Weighed down by growing legacy maintenance, typically a third of IT spending is reserved for new projects. IT therefore creates conflict among business organizations -- who must lobby for those limited IT resources.

Broader Focus on Business Value
IT should help deliver business results, yet it's often consumed by technical issues -- re-educating staff, deciding what to re-architect, and debating whether to build or out-task. Meanwhile, new capabilities are increasingly available through managed cloud services -- and purchased directly by business groups via software-as-a-service.

Significantly Faster Pace of Change
The rate of business change continues to accelerate, forcing CIOs to be reactive -- while attempting to increase agility. The CIO's dilemma: either their business organizations will move ahead without internal IT, or, their business executives will fail to take full advantage of new technologies in time to use them effectively.

Framework for the Required Transformation
To help CIOs understand best practices, Forrester has developed a BT Leadership Maturity framework in the form of a self-assessment. This tool is designed to provide a candid benchmark of how well they are performing -- highlighting specific areas where additional work needs to be done.

Forrester concludes that CIOs who fail to move quickly will find their firm falling behind more agile competition. Those who assess and improve their organization's BT leadership maturity are responding to changing market realities -- as well as reducing the likely chaos that would result from allowing the business to move forward on its own with BT, without the CIO's close involvement.

IT Managers Share Their Cloud Experiences

The common best-practices associated with managed cloud service utilization are hard to find, since the early-adopters rarely share their insights. Of course, for all the other people that are still assessing the potential benefits, that guidance is truly invaluable.

Therefore, it's very helpful that Forrester Research was able to interview more than 60 organizations that are currently leveraging Infrastructure as a Service (IaaS) cloud-based solutions within their business environment.

Forrester defines public IaaS cloud computing as the delivery of compute (virtualized servers, storage, and networking) on-demand as a shared service. Based on their findings, they say that the evolving usage characteristics fall primarily into three emerging practices.

Test and Development in the Cloud
The most common practice they found among enterprise users of IaaS cloud platforms was to build and validate new apps. Cloud platforms provide relief for in-house test and development teams who face resource constraints. Moving these actions to the cloud relieves a significant IT burden, but only for apps that are suited to the cloud -- those that can fit within the confines of a virtual server.

Deploying Web Applications
The majority of applications deployed on public cloud infrastructures are Web-based apps. Early users of IaaS clouds have found the greatest benefits with Web apps that are short-term oriented and/or unpredictable or volatile traffic patterns. These types of apps can best take advantage of the pay-per-use element of cloud infrastructures to right-size the cost of deployment to the behaviors of the apps.

High-Performance Computing
Another good fit with IaaS cloud platforms is high-performance computing. These often massively parallel programs can be scaled-out to effectively tackle very large problems, and the constraints of HPC are usually the size of compute grid that can be deployed. Enterprises are constantly having to trade off grid size and cost against speed of getting the result. Apparently, IaaS clouds provide relief to this tension.

Next Wave of Manage Cloud Service Apps
According to Forrester, given the above mentioned IaaS best practices, the next wave of cloud services best practices that infrastructure and operations professionals should focus on are as follows:

• Leveraging cloud management applications and services.
• Cloud bursting -- to maximize scaling within the cloud.
• Integrating cloud services with data center services.
• Leveraging cloud-scale services.
  

The Beginner's Guide to Cloud Adoption
So, where should you start? Forrester suggests, make sure you have supportive executives who will view your use of cloud computing as empowering for the business -- not as a threat to infrastructure and operations. Then, start experimenting with the common applications listed.

Clearly, IT and network out-tasking has a place in most organizations. Forrester says that their key findings show that cloud, while truly compelling, shouldn't be viewed as a replacement for the data center. It is, however, a viable alternative approach to consider.

Infrastructure as a Service, in Action

A West Chester, PA-based company was searching for IT help, to more effectively and securely distribute confidential and proprietary content to its customers. Enter Verizon Business, with its managed cloud service offering.

Modevity, LLC will use Verizon Computing as a Service (CaaS), an on-demand, flexible solution that allows businesses to harness cloud computing to better manage IT resources and deliver performance and security that supports their growth.

Better Alignment of Financial and Human Capital
In addition to these benefits, Modevity expects to see a significant positive impact on the company's bottom line as a result of embracing this managed cloud service offering.

"We are focused on continuing to grow Modevity in a smart way by making key resource decisions in terms of capital and staffing expenditures," said Tom J. Canova, co-founder and chief marketing officer for Modevity.

"Moving to a virtual environment with Verizon Business allows us to consolidate our existing server hardware and software, and eliminates future purchasing and licensing costs in that area. It also allows us to add more staff in key areas -- all while maintaining consistent, reliable service to our customers."

Complete IaaS Platform Solution
Verizon Business is providing Modevity with a comprehensive cloud-computing environment, supplying server hardware, bandwidth, load balancing, firewall network security, backup and managed services to support the Modevity ARALOC Content Rights Management hosted solution.

Modevity can now rely on Verizon's out-tasked secure and available Infrastructure as a Service (IaaS) offering. This frees up Modevity to invest in more strategic product development, research and development, and customer support initiatives.

"With Verizon Business as its partner, Modevity can grow its business strategically while relying on us to seamlessly power its customer applications," said James Geary, vice president of Verizon Business SMB sales. "Our world-class CaaS solution will allow Modevity to drive more value from its computing resources while controlling costs."

A key consideration in the selection of Verizon Business was its flexible delivery model and the ability to pay only for resources consumed. As a SaaS (software as a service) provider for content rights management product solutions, Modevity was keen to work with a partner that had a similar approach, as well as provided the flexibility to grow the infrastructure as its user base and global footprint grew.

According to Canova, "To continue to be successful, we have to keep our customer's software fully functional and reliable 24 x 7. Verizon Business understands this, and in fact, Verizon Business delivers CaaS with the exact same approach we use for our customers. We are confident that in Verizon Business we have selected a cloud-computing leader, and that Verizon Business will serve as a true seamless extension of the Modevity team."

How to Unlock the Power of Virtualization

Virtualization uses technology to remove the physical barriers associated with computer servers and applications -- enabling the consolidation or replacement of servers, storage, network and other physical devices.

As a result, your business can better use computing capacity and drive more value from IT resources as well as consolidate data centers and significantly lower energy consumption.

For companies who need guidance on a virtualization project, Verizon Business offers these five tips -- culled from the company's years of experience handling complex IT installations and expertise in implementing and managing virtual environments:

1. Make sure you're looking at the big picture: A business should first complete a thorough assessment of its current IT environment and computing resources, including a full review of all servers. Once the enterprise has a better understanding of its infrastructure, it is easier to determine which computing resources, such as servers and devices, are candidates for consolidation.
2. Enlist vendor support: After compiling a list of applications that can be virtualized, it is important to confirm there will be very few, if any, issues with vendor support. Some vendors, especially smaller ones, do not support their software on virtualized platforms.
3. Evaluate licensing costs: When assessing applications for migration, evaluate the licensing costs associated with them. While consolidating multiple servers and devices into a single virtual machine will lower hardware and facility costs, this does not necessarily apply to software licensing costs. Many vendors still charge based on total available power and the number of physical applications. If that's the case, consider working with vendors that embrace more flexible licensing models.
4. Avoid common bottlenecks: Carefully assess the memory and storage requirements for applications moving to the virtual environment. Memory and storage can severely limit how many virtual machines a host can support. A common scenario is an environment with consolidated storage and a high number of mobile BlackBerry users, requiring large memory and storage needs. Therefore, assessment, management and proper allocation of applications per virtual machine are key.
5. Security, security, security: Security should be a top priority; it should be built in from the ground up to ensure the new environment comes with the right safeguards. Enterprises also should pay close attention to relevant industry regulations. For instance, businesses that store, handle or process customer payment information must maintain compliance with the Payment Card Industry Data Security Standard (PCI DSS), a comprehensive set of requirements for enhancing payment account data security. In that case, PCI DSS compliance would be a key requirement for the new virtual environment.
   

"Virtualization holds huge promise for the enterprise," said Michael Marcellin, vice president of Verizon global managed solutions. "Its ability to increase efficiency and agility while managing costs is unparalleled. With that potential, however, comes complexity concerning deployment and implementation. Our hope is that enterprises will take this promising technology to heart and embrace our suggestions -- based on our more than 10 years experience managing complex IT infrastructures -- on how best to utilize it."

Verizon Business offers a wealth of IT and hosting solutions to help customers meet their most-pressing IT needs in today's dynamic business environment. As we've previously reported on the Business Technology Roundtable, enterprise and small-business executives are actively adopting the selective out-tasking of applications to these managed cloud services.