Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts

Friday, December 19, 2008

Five Ways to Avoid Business Travel Expenses In 2009


Novell has canceled BrainShare. Apple is ending appearances at MacWorld. And thousands of businesses continue to cut their travel budgets for 2009.

I've got some unconventional advice for you: Stay on the road in 2009, and make sure you're meeting face-to-face with your best business prospects and sales leads. I plan to be on the road at least 40 to 50 percent of the time in 2009.

But on the other hand, our business continues to embrace a range of online technologies that drive conversation and collaboration with employees, customers and partners. Here are five options that can enable your business to save money and cut travel costs in 2009.

1. Hosted TelePresence: Yes, TelePresence (next-generation video conferencing) is a great way to drive communications. But building out TelePresence studios (they resemble executive boardrooms for the digital age) can cost $300,000 or more. Lower-end TelePresence solutions can cost about $12,000 and prices continue to fall.

Still, you can avoid the capital costs entirely by embracing hosted TelePresence. Much in the way that some on-premise applications are shifting into the cloud and SaaS (software as a service) model, TelePresence is gaining momentum in a hosted or pay-per-use model.

Take a look at AT&T's work with Cisco Systems, as well as Cisco's efforts to develop Public Rooms TelePresence. Over time, you will see more and more hotels, airports and public gathering places offering TelePresence rooms that you rent by the hour. And increasingly, the back-end services will involve hosted VoIP mixed with TelePresence.

2. Skype: An oldie but a goodie. Although eBay hasn't managed to monitize or fully profit from its Skype acquisition, the Skype platform continues to deliver big cost savings to my own business.

During a recent trip to Australia, I used Skype to make free VoIP calls to friends, family and my business partner in New England. The call quality made it sound as if all participants were down the hall from one another.

However, here's the challenge: To make free skype calls with your fellow employees, your peers also need have Skype accounts. Otherwise, you need to pay to "dial" from Skype to employees' traditional phones. At our business, Skype is a mandatory, cost-saving tool. And we find we communicate with many of our clients in Europe, India and Australia using the Skype platform.

3.WebEx: In February 2007 I visited Cisco Systems for an IT channel briefing. When we got on the subject of Unified Communications, I told Cisco they needed a stronger applications story to help show the power of Unified Communications. "You need an application like WebEx," were my exact words.

Two weeks later -- and by pure coincidence -- Cisco acquired WebEx. Clearly, I believed in WebEx for online meetings and Web conferences even before Cisco opened its wallet.

4. FreeConference.com: A great way to organize free conference calls with internal users or external sources. Many businesses spend thousands of dollars on conference bridges and other group-oriented phone conferences. But Free Conferences pushes the cost out to each dialer. And that cost is typically covered by each dialer's existing long-distance plan.

5. Be A Guest: Before you register for an event, conference or trade show, check in with the conference host to see if they need guest speakers for panels and breakout sessions. Then, see if those event hosts will pick up some -- or all -- of your travel costs.

If you're a dynanic speaker with unique views to share, some conference hosts will tap their own travel budgets to cover your trip expenses. But, pick your spots wisely. Plenty of conferences aren't worth your time, and many conferences will face light attendence in 2009.

Tuesday, September 2, 2008

Business Technology and the Changing Role of IT


Businesses of all sizes are facing unprecedented competitive and economic challenges as they attempt to satisfy their customers’ rapidly changing needs and support their employees’ rapidly changing work requirements.

Globalization and eCommerce have dramatically changed the competitive landscape for companies of all sizes, including small- and mid-size businesses (SMBs). Escalating fuel costs and tightening credit markets have also severely impacted the business operations of companies.

Companies must achieve greater customer intimacy in order to win and retain customer satisfaction and loyalty. Companies must also support increasingly dispersed and mobile workers in order to ensure employee productivity. These challenges demand new forms of communications and collaboration, along with greater reliability and reporting to meet rising regulatory and compliance requirements.

These trends are also forcing companies to adopt new technologies and new methods of managing these technologies in order to maximize their business value.

The good news is that there is a myriad of new networking and collaboration technologies to respond to these demands. The problem is that many companies lack the inhouse skills to capitalize on these technologies and effectively manage them to achieve their business objectives.

Fortunately, companies no longer have to do it all by themselves or hand over their entire IT/network operation to an outsourcer. There are a growing number of managed service and Software-as-a-Service (SaaS) ‘out-tasking’ alternatives that can help companies leverage today’s new technologies.

I am pleased to be a contributor to this blog and provide THINKstrategies' perspective regarding ways companies of all sizes, but especially SMBs, can address these challenges, capitalize on new technologies and focus their limited inhouse resources on key corporate objectives and initiatives rather than mundane or frustrating technology management issues.

Unlike other blogs that offer the vendor point-of-view about technology trends, we hope this blog will be a forum for IT and business decision-makers to provide their perspectives and best practices regarding today's business technology management challenges and opportunities. We believe this peer-to-peer dialogue will make this blog unique and valuable.

Please let us know if you’d like to contribute your views, and give us your feedback so we can be sure we are meeting your needs.