AdWords click measurements accredited by MRC

We're pleased to announce today that the click measurement systems in Google AdWords has now been accredited by the Media Rating Council (MRC). MRC accreditation certifies that Google's click measurement technology adheres to the industry standards for counting interactive advertising clicks and that its processes supporting this technology are accurate.

The industry guidelines were developed over the past three years in an effort coordinated by the Interactive Advertising Bureau (IAB) and the MRC. We're proud to be one of the founding members of this group, which established the first ever industry guidelines governing how interactive advertising clicks are counted and how invalid clicks are detected and handled. The audit against these guidelines was conducted by a CPA firm engaged by the MRC to perform the audit. You can view the IAB / MRC Click Measurement Guidelines here.

We look forward to continuing to work with the rest of the industry in promoting rigorous standards and practices in click measurement and analysis. As ever, our Ad Traffic Quality team continues to work hard on protecting advertiser ROI. To read more about our work in this area, please visit our Ad Traffic Quality Resource Center.

Posted by Amanda Kelly, Inside AdWords crew

New Ads Quality videos

Ads Quality is important for you, our advertisers, as it directly affects your ads' position on the page and how much you pay for your ads.

Over the past few months we've made some big changes to improve how we calculate Quality Score and how your Quality Scores are displayed in your account. One of these changes was the transition from minimum bids to first page bids. To help explain Ads Quality and these changes, we've just released two instructional videos that walk through the basics of Ads Quality and the transition to first page bids.

The first video, Ads Quality Basics, provides a general introduction to Ads Quality, including an overview of Quality Score and answers to some common questions about Ads Quality. If you don't know how Quality Score works, this is a good video to watch.

The second video, Ads Quality Updates, goes beyond the basics and gives more detail on the recent changes made to Ads Quality. If you want to know more about how the change from inactive keywords to first page bids affects your campaigns, we recommend this video.

Posted by Emel Mutlu, Inside AdWords crew

Update on Improvements to Ads Quality

We're pleased to let you know that the improvements to Ads Quality that we announced last week have recently launched. As we explained last week, these improvements better evaluate the precise quality of your ads and improve the way we determine which ads show in the yellow region above the search results.

We also wanted to emphasize that AdWords has always accounted for the influence of ad position on CTR and removed it from the Quality Score. This specific improvement updates this system to make it fresher and more accurate.

Again, while we don't believe that any immediate changes are needed on your part, we encourage you as always to watch your key metrics and to make adjustments as appropriate.

Posted by Amanda Kelly, Inside AdWords crew

Improvements to Ads Quality

We're always working on improvements that will help us show the most relevant ads to our searchers, and we're excited to tell you that we'll soon introduce two changes designed to enhance how we calculate Quality Score and rank ads. The first change helps better evaluate the precise quality of your ad - regardless of its position on the page. The second change improves how we promote ads to positions above the search results. Let's take a look at both of these changes in more detail.

More precise Quality Score calculation
Clickthrough rate (CTR) is the most significant component of Quality Score because it directly indicates which ads are most relevant to our searchers. As you probably have observed, ads in high positions typically earn better CTR than those in low positions, because ads in high positions are more visible to searchers. To calculate the most accurate Quality Scores, it's important that the influence of ad position on CTR be taken into account and removed from the Quality Score.

In the coming days, we'll update the portion of the Quality Score algorithm that accounts for ad position. This will result in more accurate Quality Scores, ensure that ads compete fairly for position based on their quality and bid, and enable Google to show the most relevant ads to searchers by rewarding high-quality advertisers with better ad positions.

Higher quality ads above the search results
We're also improving the way we determine which ads show in the yellow region above the search results. These positions are particularly valuable to advertisers because they are prominently positioned on the page. Given their prominence, it's especially important that these ads be high quality; we therefore place extra emphasis on quality when determining which ads to show in this location.

To appear above the search results, ads must meet a certain quality threshold. In the past, if the ad with the highest Ad Rank did not meet the quality threshold, we may not have shown any ads above the search results. With this update, we'll allow an ad that meets the quality threshold to appear above the search results even if it has to jump over other ads to do so. For instance, suppose the ad in position 1 on the right side of the page doesn't have a high enough Quality Score to appear above the search results, but the ad in position 2 does. It's now possible for the number 2 ad to jump over the number 1 ad and appear above the search results. This change ensures that quality plays an even more important role in determining the ads that show in those prominent positions.

Keep in mind that these enhancements may cause changes to your ad position, spend, and performance. We're launching these updates soon so that you'll have enough time to review your accounts and prepare for your holiday season advertising. While we don't believe that any immediate changes are needed on your part, we encourage you, as always, to watch your key metrics and to make adjustments as appropriate.

We'll post again once these changes are live.

Posted by Amanda Kelly, Inside AdWords crew

Quality Score improvements to go live in coming days

Last month, we posted about upcoming Quality Score improvements -- and today, we're following up to notify you that these changes will take effect in all advertisers' accounts over the next few days. In addition, we'd like to answer a number of the more common questions we've recently heard from our advertisers.

To briefly summarize our earlier post, we have incorporated three main improvements to Quality Score:

• Quality Score is now more accurate -- because it is calculated at the time of each search query
  
  
• Keywords are no longer marked 'inactive for search' -- all keywords are active because they are evaluated for every relevant query
  
  
• 'First page bid estimates' replace 'minimum bids' in your account -- providing a more actionable and useful metric to advertisers

Below are answers to the most common questions we've heard, in each of these three areas:

Quality Score

Many advertisers wanted to know specifically how this launch affects the way we calculate Quality Score.

We will still consider your account's history, which consists of the clickthrough rate (CTR) of all the ads and keywords in your account. We will also consider your landing page quality. Although your overall Quality Score is evaluated at the time of each query, landing page quality is evaluated less frequently.

Inactive for Search Status

We received three main types of questions about Inactive for Search Status. You've asked why we were doing this, how this would affect your traffic levels, and how this would affect the number of ads shown.

Through all our Ads Quality changes, our goal is to improve the search experience by showing only the highest quality, most relevant ads -- and this change further enables us to meet this goal. By making all keywords active we will be able to evaluate keywords for any query where they may be relevant. Previously, keywords that were marked 'inactive for search' would never show ads on Google.com, even if they would have been a high quality match for certain queries.

Most keywords that are 'inactive for search' today will continue to accrue very few (or no) impressions due to their low Quality Score. For some currently inactive keywords, however, we may find that they perform very well for certain queries or in certain circumstances -- in which case, these keywords may begin to receive impressions.

Stated another way, this change does not mean that that every ad will be shown or that every query will show ads.

First Page Bid Estimates

Finally, for first page bid estimates, many of you were interested in learning how these would compare to your old minimum bids.

For queries without many advertisers competing for placement, the first page bid estimate should be relatively close to your existing minimum bid. However, queries with a high level of advertiser competition may have significantly higher first page bid estimates, because you'll likely need to bid above the old minimum bid to rank higher than your competition and show on the first page. Remember that you can bid less than your first page bid estimate and still show on subsequent pages -- as long as your keyword is relevant to our users.

Advertisers familiar with the competitive landscape for their keywords may indeed notice that the first page bid estimates provided are in line with the CPCs that they had been bidding to appear on the first page prior to the release of these Quality Score improvements, although this is not a given.

We hope this information helps answer your questions. And, as you become acclimated to these changes, we hope you will keep in mind their underlying purpose. These improvements are part of a continuing effort to deliver relevant ads to our users, and also to provide you with more control over your bidding and more insight into the quality of your ads and keywords.

For further information, please see these frequently asked questions.

Posted by Trevor Claiborne, Inside AdWords crew

Quality Score improvements

In July 2005, AdWords introduced minimum bids for keywords based on Quality Score. This system allows us to show very high quality ads to Google users, while also giving advertisers control over their keywords. Since 2005, we've improved Quality Score in many ways, such as the inclusion of landing page quality and landing page load time as factors. Along the way, we've also received much helpful feedback from both users and advertisers.

Today, we'd like to let you know of further improvements we'll introduce in the coming weeks -- based, in part, on this feedback. First we'll outline the key points, and then dive into the details:

• Quality Score will now be more accurate because it will be calculated at the time of each search query
  
• Keywords will no longer be marked 'inactive for search'
  
• 'First page bid' will replace 'minimum bid' in your account

A more accurate Quality Score

Most importantly, we are replacing our static per-keyword Quality Scores with a system that will evaluate an ad's quality each time it matches a search query. This way, AdWords will use the most accurate, specific, and up-to-date performance information when determining whether an ad should be displayed. Your ads will be more likely to show when they're relevant and less likely to show when they're not. This means that Google users are apt to see better ads while you, as an advertiser, should receive leads which are more highly qualified.

Keywords no longer marked 'inactive for search'

The new per-query evaluation of Quality Score affects you in that keywords will no longer appear as 'inactive for search' in your account. Instead, all keywords will have the chance to show ads on Google web search and the search network (unless you've paused or deleted them). Keep in mind, however, that keywords previously marked 'inactive for search' are not likely to accrue a great deal of traffic following this change. This is because their combined per-query Quality Score and bid probably isn't high enough to gain competitive placement.

'First page bid' will replace 'minimum bid'

As a result of migrating to per-query Quality Score, we are no longer showing minimum bids in your account. Instead, we're replacing minimum bids with a new, more meaningful metric: first page bids. First page bids are an estimate of the bid it would take for your ad to reach the first page of search results on Google web search. They're based on the exact match version of the keyword, the ad's Quality Score, and current advertiser competition on that keyword. Based on your feedback, we learned that knowing your minimum bid wasn't always helpful in getting the ad placement you wanted, so we hope that first page bids will give you better guidance on how to achieve your advertising goals.

It's worth mentioning that the impact of these changes will vary from advertiser to advertiser; some might see no changes to their ad serving, while others may see a noticeable difference. As always, we recommend optimizing ads to prevent them from receiving a low Quality Score.

Putting it all together

Here's an example to illustrate how per-query Quality Score works:

Nancy's Dairy advertises on the keyword 'milk.' Nancy's ads perform better on the keyword 'milk' in the U.S. than in Canada. Her ads also perform better on the query 'milk delivery' than on 'milk,' and better on certain search network sites than on others. Instead of one static Quality Score and minimum bid that determines whether the keyword 'milk' is eligible to trigger an ad for all search queries, we will now determine eligibility dynamically, based on factors such as location, the specific query, and other relevance factors. For that reason, Nancy's keyword 'milk' will be able to trigger an ad for search queries where it's likely to perform better, i.e., in the U.S., on 'milk delivery' and on certain search network sites.

We're working to update the AdWords API and AdWords Editor so that, in the future, they will support first page bids. Until then, both the AdWords API and AdWords Editor will continue to show the minimum bid field. However, the information shown in this field will be based on the new per-query Quality Score. You may keep current with upcoming API releases on the API Blog and learn about upcoming AdWords Editor releases via the AdWords Editor Forum.

Finally, please note that we'll release these Quality Score changes to a very small segment of advertisers within the next day or two, so that we can gather feedback before launching to all our advertisers. We will, of course, post again in advance of the time that these changes go live for everyone.

In the meantime, please see this comprehensive list of frequently asked questions for more information.

Posted by Trevor Claiborne, Inside AdWords crew

Landing page load time now affects keywords' Quality Scores

Google designs its products with user experience as the number one priority. Early in Google's history, our founders, Larry and Sergey, articulated this philosophy in Ten things Google has found to be true. One of these principles is "Fast is better than slow." We've found this rule to be especially applicable to the landing pages of AdWords ads. When a user clicks an ad, a landing page that loads quickly provides a better user experience than a landing page that loads slowly.

In early March, we announced that we'd soon incorporate an additional factor into Quality Score, namely landing page load time -- where load time is defined as the amount of time it takes for a user to see the landing page after clicking an ad. In early May we announced that landing page load time information had become available on the Keyword Analysis page.

Starting today, this load time factor will be incorporated into your keywords' Quality Scores. Keywords with landing pages that load slowly may get lower Quality Scores (and thus higher minimum bids). Conversely, keywords with landing pages that load very quickly may get higher Quality Scores and lower minimum bids.

Why are we doing this?
Two reasons: First, users have the best experience when they don't have to wait a long time for landing pages to load. Interstitial pages, multiple redirects, excessively slow servers, and other things that can increase load times only keep users from getting what they want: information about your business. Second, users are more likely to abandon landing pages that load slowly, which can hurt your conversion rate.

How can I improve my load time?
The AdWords system re-evaluates landing pages on a regular basis. If you make significant improvements to your landing page's load time, you should see a better Quality Score and lower minimum cost-per-click (CPC) bids. Note that your Quality Score may change/increase gradually over a number of weeks after you improve your load time.

To learn more about load time and landing page quality, please see this article in the AdWords Help Center.

Posted by Heather Lane, Inside AdWords crew

Landing page load time now available on the Keyword Analysis Page

In early March, we announced that we'd soon incorporate an additional factor into Quality Score, namely landing page load time -- where load time is defined as the amount of time it takes for a user to see the landing page after clicking an ad. Now, we'd like to post with an update.

Starting today, load time evaluations will be displayed on the Keyword Analysis page, for your review. We suggest taking some time to evaluate and understand this information because, starting mid-June, landing page load time will be incorporated into your Quality Score.

Once you've had the chance to review and evaluate this information, you may wish to make changes to improve your landing page load time. People who click your ads may well thank you for it, by becoming your satisfied customer.

To learn more about load time and landing page quality, please see this article in the AdWords Help Center.

Posted by the Inside AdWords crew

Landing page load time will soon be incorporated into Quality Score

As part of our continuing efforts to improve the user experience, we will soon incorporate an additional factor into Quality Score: landing page load time. Load time is the amount of time it takes for a user to see the landing page after clicking an ad.

Why are we doing this?
Two reasons: first, users have the best experience when they don't have to wait a long time for landing pages to load. Interstitial pages, multiple redirects, excessively slow servers, and other things that can increase load times only keep users from getting what they want: information about your business. Second, users are more likely to abandon landing pages that load slowly, which can hurt your conversion rate.

When are we making this change?
In the next few weeks, we will add load time evaluations to the Keyword Analysis page (we'll notify you when they are available). You will then have one month to review your site and make necessary adjustments.

After the one month review period, this load time factor will be incorporated into your keywords' Quality Scores. Keywords with landing pages that load very slowly may get lower Quality Scores (and thus higher minimum bids). Conversely, keywords with landing pages that load very quickly may get higher Quality Scores and lower minimum bids.

To learn more about the upcoming change, please see this article in the AdWords Help Center.

Posted by Vivian, Inside AdWords crew

A common misconception revisited

Today, we'd like to revisit a common misconception, about which we receive quite a few questions. In the first part of the post, we will very briefly cover the most important facts and in the second we'll take a more detailed look at four related questions.

The common misconception: Many advertisers believe that if they have no competitors for a keyword, their minimum cost-per-click (CPC) will automatically be lowered by the AdWords system to $0.01, the lowest possible CPC.

How it actually works: The minimum CPC for a keyword is not related to the number of competitors one has that keyword. Instead, minimum CPC is dependent on the Quality Score of the keyword, as it's used in the advertiser's account. This functionality was introduced in August 2005, when keyword bidding evolved to a quality-based model.

Are there really no competitors?
If you look for your ad and see no competitors, this does not necessarily mean that there are no others advertising on that keyword. For example, many advertisers choose to show their ads only during particular times of the day, so you will not necessarily see them when your ad appears. Or, while you might be targeting the entire United States, competing advertisers may be regionally targeting and not including the area in which you are located -- in which case you'll not see their ads.

Why doesn't Google show ads for every keyword?
We are often asked if we wouldn't prefer to make additional revenue, rather than allowing keywords for which no ads appear. In point of fact, Google would prefer to show no ads for a user's search query, rather than to show ads which provide a poor quality experience for users who click on them -- and which might damage long-term user trust in the the quality of information delivered by AdWords ads.

How do I lower my minimum CPC?
To achieve the lowest possible minimum CPC, make sure your keywords, ads, and landing pages provide an excellent user experience for those who search for those keywords, click on your ads, and visit your site. There is a great deal of useful information to help you reach this goal in the Ads Quality and Performance section of the AdWords Help Center -- so much so that we've heard advertisers say it takes a fair amount of time to read and absorb it. However, for those who truly wish to improve their Quality Score, improve the experience of potential customers who click on their ads and visit their sites -- and lower their Minimum CPCs -- this is likely to be time well spent.

Should I search for my ad on Google.com to see who my competitors are?
If you are an advertiser who searches for your own ad to judge the competitive landscape, we recommend using the Ad Preview Tool, rather than searching for your ad on Google.com. Using this tool, you'll see your ad (and the ads of your competitors which are showing in the moment you check) as they actually appear on Google.com -- but you won't accrue an impression. Please take a look at this very straightforward tool here, and try a sample search. You may even want to bookmark the page.

Posted by Blake, Inside AdWords crew

New Keyword Analysis page: diagnose your keyword's Quality Score

Many advertisers have asked us to provide more information about the Quality Score for their keywords. So we've answered by recently launching a feature that does just that: the Keyword Analysis page.

The new Keyword Analysis page gives you a detailed breakdown of your keyword's Quality Score and how it might impact your ad's visibility. Specifically, you'll learn how keyword quality and landing page quality are performing and receive recommendations for improvement.

For example, let's say a keyword has a poor Quality Score because your landing page doesn't relate to your keyword. On the Keyword Analysis page, we'll alert you that your landing page quality is low and provide tips on how to improve it. You'll also see your Quality Score rating, your minimum bid, and whether your keyword is showing ads.

To launch Keyword Analysis page, click the magnifying glass icon beside any keyword in your account; then click one of the 'Details and recommendations' links.

(Click the screenshot for a full-size image)

And here's an example of the Details and recommendations page:

(Click the screenshot for a full-size image)

We'd appreciate your feedback on the Keyword Analysis page. If you'd like to share how the tool is working for you, just click the 'Send feedback' link on the Keyword Analysis page.

Posted by Trevor, Inside AdWords crew

Websites that may merit a low landing page quality score

Our landing page quality guidelines have always stressed the importance of directing users to easily navigable landing pages that are transparent about the advertiser's business and that contain relevant and original content. In our ongoing effort to provide advertisers greater transparency about our approach to landing page quality, we recently created a new FAQ in the AdWords Help Center outlining the types of business models that users have consistently commented on as providing a poor experience. You can find the new FAQ here -- and below, we've highlighted the most important points:

Types of websites that will be penalized with low landing page quality scores:

• Data collection sites that offer free gifts, subscription services etc., in order to collect private information
• Arbitrage sites that are designed for the sole purpose of showing ads
• Malware sites that knowingly or unknowingly install software on a visitor's computer
  

If we receive user complaints about ads for the types of websites listed above, the advertisers of those websites may not be allowed to continue running AdWords ads for those websites.

The following types of websites are likely to merit low landing page quality scores and may be difficult to advertise affordably. In addition, it's important for advertisers of these types of websites to adhere to our landing page quality guidelines regarding unique content.

• eBook sites that show frequent ads
  
• 'Get rich quick' sites
• Comparison shopping sites
• Travel aggregators
• Affiliates that don't comply with our affiliate guidelines
  

Please note that all of the above information, along with further details regarding landing page quality may be found in the AdWords Help Center.

Lastly, you may recall past Inside AdWords blog notices alerting advertisers about upcoming landing page quality updates. Since our systems frequently visit landing pages and update Quality Scores on a regular basis, we will no longer post advance notice of upcoming updates. We will, however, continue to inform you of any significant changes to landing page quality guidelines or the factors which are considered in calculating landing page quality.

Update: Clarified text for 'eBook sites'

Posted by Judy, Inside AdWords crew

Improved top ad placement formula now in effect

Two weeks ago, we posted about an upcoming improvement to the formula used to determine which ads are placed in the top spots above Google search results. The change offers advertisers more control over when their ads achieve top placement, while also increasing the quality of our ad results for users. Today, we wanted to let you know that the improved formula is now in effect.

To recap, the key change to the formula is how we consider price. Like the formula used for ranking ads alongside Google search results, the top ad placement formula now considers an ad's maximum CPC. Previously, the formula for top placement considered an ad's actual CPC. Since actual CPC is determined, in part, by the bidding behavior of the advertisers below you, your ad’s chance of being promoted to a top spot could have been constrained by a factor you couldn't influence.

As always, the top ad placement formula will weight Quality Score much more heavily in comparison to maximum CPC, which means that the quality of an ad remains the greatest factor in determining an ad's eligibility for top placement. In other words, an ad with a low quality score but high maximum CPC still cannot achieve top placement.

Beginning today, the actual CPC you pay for an ad in a top spot will continue to be determined by the auction, but subject to a minimum price. The minimum price is based on the quality of your ad and is the minimum amount required for your ad to achieve top placement above Google search results. As always, your actual CPC will be discounted and the higher your ad’s quality, the less you will pay.

Since announcing this improvement to the top ad placement formula, we've received lots of questions from advertisers who are curious about how their accounts may be affected. Advertisers with ads in or near a top spot may begin to see a change in the average number of clicks these ads receive, and also in their CPCs. The degree to which your clicks and CPCs may be impacted will depend on a number of factors, so it's difficult to say today how much of a difference you can expect to see. Therefore, rather than making adjustments now based on assumptions, you may want to monitor your account as-is for the next few days or weeks to see how much of a true impact the improved formula will have.

If, on the other hand, you are thinking about making adjustments now, keep the following in mind:

• Review your account for maximum CPCs that are higher than the maximum amount you're willing to pay.
  
• Optimize your accounts to keep your costs down and your performance high. You can request a free campaign optimization from our support team here.
  

Posted by Judy, Inside AdWords crew

Upcoming change to the top ad placement formula

Advertisers often aim for top placement because they find that their ads perform the best when they appear above Google search results. Since these ads must meet or exceed a top placement quality threshold, our users receive high quality ad results while advertisers get the traffic they desire – a win-win situation.

Quality Score is the greatest determining factor in top ad placement, which means no one will ever be able to pay their way to the top. We have, however, been working on an improvement to the top ad placement formula that will soon offer advertisers more control over achieving top placement while increasing the quality of our ad results for users.

The key change to the formula will be how we consider price. Today’s formula considers an ad’s Quality Score and actual cost-per-click (CPC). The improved formula will still heavily weight Quality Score, but instead of actual CPC, it will consider an ad’s maximum CPC. Here’s why:

Actual CPC is determined, in part, by the bidding behavior of the advertisers below you. This means that your ad’s chance of being promoted to a top spot could be constrained by a factor you cannot influence. By considering your ad’s maximum CPC, a value you set, you will have more control over achieving top ad placement.

In addition to increasing control for advertisers, the improved formula increases the quality of our top ads for users. This is due to more high quality ads becoming eligible for top placement, thereby allowing our system to choose from a larger pool of high quality ads to show our users.

The improved formula will go into effect within the next few weeks. For a full explanation of how the top ad placement formula will be changing, please see this AdWords Help Center FAQ. We encourage you to read the FAQ in its entirety since this change may affect the performance of your ads – e.g. in some cases, some ads previously showing alongside search results may begin to show in top spots, and vice versa.

Once the improved formula goes live, we'll update you here on the Inside AdWords blog so stay tuned.

Posted by Judy, Inside AdWords crew

Not seeing your ad on Google.com?

One of the most common questions our support teams receive from advertisers is “why can’t I see my ad on Google?” While it may seem like a good idea to monitor your ad by searching for it, here's a list (in no particular order) of possible account issues that are difficult, if not impossible, to troubleshoot by simply looking for your ad on Google.com:

1. Your ad has been disapproved.
2. The keyword you used to search for your ad is not performing well and has become inactive for search.
3. Your ad rank is not high enough to allow your ad to show on the first page of search results.
4. Your ad is showing, but in a lower position possibly due to a shift in the competitive landscape.
5. Your regionally targeted ad doesn't include the region (e.g. city, state, or country) associated with your computer's Internet Protocol (IP) address.
6. Your ad is targeting a language that’s different from the language you’ve selected for your Google.com preferences.
7. Your daily budget has been exhausted and your ads are no longer showing for the day.
8. Your daily budget is lower than the recommended amount and Google is spacing the delivery of your ads to ensure you receive traffic throughout the day.
9. You’re using ad scheduling and your ads are currently not scheduled to run.
10. Your account hasn’t been activated.

AdWords is all about results and we understand that you want to monitor your ads. However, searching for your ads on Google can lead to a diluted clickthrough rate (CTR) as well as account changes based on results that may not represent what the average user sees (more on both points later). For these reasons, we strongly recommend against monitoring your ads solely based on a Google.com search. Below, we've highlighted three great tools to help you monitor your ads quickly, accurately, and without negatively impacting your performance:

1. "Search” using the Ad Preview page rather than Google.com

For those of you who search for your ads simply to monitor their positions on Google.com, the Ad Preview page is a perfect alternative. The Ad Preview page enables you to view ads (and search results) as they would appear on a regular Google.com search results page to most users, without accruing extra impressions for your ad. Remember, anytime you or your colleagues search for your ad on Google.com, the keyword associated with your ad accrues an impression. Over time, this may decrease your CTR (as the number of impressions increases but the clicks do not) and, in turn, may lead to a lower Quality Score.

In addition, if you search for your ad multiple times on Google.com (not using the Ad Preview page), our system may adapt the results you see. This means you may begin to see your ad in a lower position than before.

You can access the Ad Preview page by adding “/adpreview” to the end of the usual Google URL – http://www.google.com/adpreview. Here’s an example of a search using the Ad Preview page:

(Click the screenshot to view the full-size image.)

2. Use the Ads Diagnostic Tool

For ads that don’t seem to be showing at all, the Ads Diagnostic Tool is a good place to start. Located within your AdWords account, the tool can tell you if your ads are not showing due to approval status, cost-per-click (CPC) and budget price settings, ad and keyword performance, ranking status, geo-targeting settings, etc.

You can access the Ads Diagnostic Tool information two different ways – for a quick diagnosis, point your mouse at the magnifying glass icon next to any keyword in your account. A help bubble will appear with information about that keyword. For a more thorough analysis, go to the tool itself by clicking Tools on the Campaign Management tab.

3. Account statistics and reporting

Your best bet when monitoring or troubleshooting your ad activity is reviewing the statistics in your account. Unlike searching for your ad, your account statistics provide a comprehensive overview of how your ads are performing overall. These statistics can provide you with the average position of a keyword that's calculated, not estimated, across all the geographic locations, languages, network sites, etc. that you're targeting.

In addition, your account offers numerous reports that you can run as needed, or schedule to run and have emailed to you on a daily, weekly, or monthly basis – this means you get all the data without even having to log in to your account!

We understand that it's natural to search Google.com when curious about how your ads are performing; however, we hope you'll keep in mind that how your ad appears, or in some cases doesn't appear, for you, may not reflect how it appears to the vast majority of people who are searching for your product or service each day.

Posted by Judy, Inside AdWords crew

Quality Score updates are live

Last week, we released the Quality Score column and let you know that we would soon be making improvements to our Quality Score evaluation. Now, Avichal from the ads quality team is back with a quick update:

Today, we began rolling out improvements to the Quality Score algorithm, which will update the Quality Score for keywords in your account over the next 3 to 4 days. As I mentioned last week, the goal of this change is to improve the quality of ads that we serve to our users by making it easier for high quality ads to enter the auction while also discouraging low quality ads. In addition, this change improves our ability to set minimum bids for keywords where we have limited data. As a result, you may see the minimum bid for your keywords increase or decrease based on the updated algorithm.

To better understand the quality of your keywords after this change, we suggest that you enable the Quality Score column. This will allow you to quickly view the quality of the keywords in each of your ad groups so that you can make improvements. For example, if you notice that the minimum bid increases for a number of your keywords, you may want to consider optimizing your ad group to make it more relevant or deleting the keywords that have high minimum bids.

Posted by Sarah, Inside AdWords crew

Quality Score updates

At Google, one of our most important goals has always been to deliver high quality ads that provide value to our users. In August of 2005 we improved our quality evaluation with the introduction of the Quality Score, which sets minimum bids for your keywords. Since then, we've updated you on the inclusion of landing page quality into the Quality Score, and subsequent improvements to the landing page algorithm. Now, Avichal from the Ads Quality team, has an update on upcoming changes to the system.

As you may have heard us say before, we believe that ads provide valuable information when they are highly relevant and targeted to a user's query. In order to serve high quality ads to our users, we use the Quality Score to set minimum bids for keywords based on keyword clickthrough rate (CTR), ad text relevance, the historical performance of the keyword on Google, and the user experience on the ad's landing page. Keywords with a higher Quality Score are rewarded with a lower minimum bid, so it costs less for those ads to be eligible for display. Low quality keywords receive higher minimum bids, often making them inactive for search because their maximum CPC does not meet the minimum bid. In addition, since we also consider quality when we rank ads, higher quality ads benefit from higher placement on the page and a lower cost-per-click on average. So, high quality ads are not only more relevant for your potential customers, but can also help you improve your ROI by lowering your advertising costs.

We're constantly working on ways to improve our Quality Score evaluation and provide you with more information about the Quality Score for your keywords. Over the next week, we'll be releasing two changes focusing on transparency and quality, which I've outlined below:

Transparency - Later this week, we're releasing an optional Quality Score column that shows the minimum bid for all of the keywords within an ad group as well as a Great, OK, or Poor quality label for your keyword. You can select this column by clicking 'Customize Columns' in one of your ad groups (selecting this will also automatically populate the column for all other ad groups within that campaign). Use the quality label to get a quick overview of the quality of your keywords, or look at the minimum bid for a granular understanding of your Quality Score. Remember, the lower the minimum bid is for a keyword, the higher the Quality Score, and vice versa.

Quality - Next week, we're launching improvements to the Quality Score algorithm that sets minimum bids for keywords in order to improve the quality of ads that we serve to our users. These changes should make it easier for high quality ads to enter the auction while also discouraging low quality ads. First, we're improving the way that we set minimum bids for keywords where we have limited data. For example, if the system does not have any data on a keyword, we'll try to assign that keyword a lower initial minimum bid until we have enough data to make a more accurate assessment of the Quality Score for that keyword in your account. Second, we're improving the Quality Score algorithm to make it more accurate in predicting the quality of all ads. This will improve the overall quality of ads that we serve by lowering minimum bids for high quality ads and raising minimum bids for low quality ads. We expect that the higher minimum bids for low quality ads will reduce the number of low quality ads we show to our users.

So, what does this mean for you? As a result of this update, you may notice that the minimum bids increase for some of your keywords and decrease for others. To better understand the impact of this change, we suggest that you implement the Quality Score column. This will allow you to better monitor whether your minimum bids increase or decrease based on our changes. If you find that the minimum bids for any of your keywords increase, making your keyword inactive for search, please consider optimizing your campaign instead of raising your maximum CPC to the minimum bid. We recommend changes such as choosing a keyword that is more specific to the product or service that you offer or editing your ad text to make it more relevant to the keyword before you simply raise your minimum bid. By improving your quality we hope to provide the highest quality ads to our users while also providing you with the highest quality leads to maintain great ROI.

Stay tuned to the blog over the next few days as we'll post again to answer any questions that you may have.

Posted by Sarah, Inside AdWords crew