HAGGLING DOs and DON'Ts

• Whether you're a customer or supplier, be courteous and friendly, but firm. Know how to sweet-talk your way into a deal.

• This applies for customers and suppliers as well: Don't be too serious; have a sense of humor. If they like you, you will almost always get a better deal. You can even make friends.

• Buying from a supplier? Know when to accept an offer. Don't waste time (or the seller's time) bargaining if you have no intentions of buying.

• Master the art of conversing with clients. Experience is the best teacher of all, so suppliers should deal with clients personally.