Monday, September 26, 2005

Tuning in to your feedback

As a member of the AdSense support team, I help publishers with everything
from optimizing their ad implementation to understanding the AdSense payment schedule. With the wide range of incoming inquiries and concerns, we are always looking for ways to better understand what's most important to our publishers.

Recently, I had the opportunity to work on a team with engineers and product managers to help redesign our "Ads by Google" page – the feedback page users land on when clicking on the "Ads by Google" link on each ad unit. Using your feedback and aiming to improve our response time, we added categorization buttons so that users can tell us if they are providing feedback about Google ads, AdSense publishers, or something entirely different, like how they enjoy exploring the Grand Canyon with Google Earth.




















So far, we're seeing positive results with the new Ads by Google page, and we hope you like it. The new page allows us to quickly know if you love the Little Bow Wow Rap ad on your site, or if you are interested in a new feature. This helps us to understand and prioritize what is most important to web users and our publishers, and what features we should focus on implementing in the future. From time to time we may experiment with new designs to continue making this a more useful page - stay tuned.

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